Refund & Return Policy
Last updated 13 October 2026
TBEagent is a software service delivered online; there are no physical goods to return. This policy explains when a payment can be refunded.
Subscriptions
- First purchase — 7-day refund: if you are not satisfied, ask for a refund within 7 days of your company's first paid subscription and we will refund it in full, provided fewer than 50 AI credits have been used.
- Renewals and upgrades are not refundable once the new period has started, except as below.
- Billing errors: duplicate payments, charges for a plan you did not choose, or a payment that did not activate your account are refunded in full.
Add-on modules and extra disciplines
Refundable within 7 days of purchase if the module or discipline has not been used; otherwise not refundable for the period paid.
AI credit top-ups
Unused top-up credits can be refunded within 7 days of purchase. Credits that have been used are not refundable.
How to ask and how long it takes
Write to contact@tbeagent-ai.com from your administrator's e-mail with your company name and payment reference. Approved refunds are paid to the original payment method (card, UPI or net banking) within 5–7 business days; your bank may take a few more days to show it.
Contact
InstruNexus · contact@tbeagent-ai.com · WhatsApp +919789378073